Fixed-Term Service License
Predictable capacity for committed customers and a stronger margin structure.
The Fixed-Term Service License is used when a service provider delivers a TR7 service to its customer for a defined period. The enterprise customer chooses the capacity, bundle scope, and service duration upfront; the service provider then operates that service in an isolated customer space on top of the Platform License.
This model fits customers who want predictable budgets and guaranteed capacity. From the service provider's side, it delivers lower unit cost, clearer revenue planning, and more sustainable service margins.
Clear capacity for the committed customer. Predictable revenue for the service provider.
Fixed-Term and PAYG customer services can run together on the same Platform License — pick the right commercial model for each customer.
What Is the Fixed-Term Service License?
The Fixed-Term service license lets an MSP serve its customers with committed capacity and a contract period. There is a separate service license for each customer: bandwidth, bundle, and other capacity parameters are set at contract signing.
Usage within the selected capacity is not hourly-tracked throughout the term — no hourly metering, no usage counters, no overage billing. The customer generates as much traffic as they want under the agreed capacity, and you receive the contracted fee set at the start.
Term options: 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years, 5 years. Longer terms qualify for discounts. The Active Operations Licence (ActiveOps) is automatically included for the entire term.
A Platform License is required — Fixed-Term service licenses do not stand alone; they are added on top of the Service Provider Platform License for each customer.
Advantages of the Fixed-Term Service License
An ideal model for MSPs with established customer bases, long-term contracts, and a need for a predictable revenue model.
Unlimited Usage
The customer can use the agreed capacity as much as they want during the contract term — no hourly tracking, no overage.
Predictable Cost and Revenue
The amount is set at contract signing — you can give your customers a clear price too.
Flexible Term Options
From 1 month to 5 years — optimized for short pilots, mid-range projects, or long-term contracts.
Longer-Term Discount
Longer terms offer better per-year pricing — a discount advantage you can pass along to the customer.
ActiveOps Included for the Term
Platform updates, security feeds, IP intelligence streams — throughout the entire contract period.
Independent Per-Customer Billing
Every customer's license, contract term, and invoice is independent — combine them or keep them separate, as you need.
Core Advantages of the Fixed-Term Service
Committed customers, predictable revenue, and stronger service economics
Significantly Lower Service Costs
Per-service costs on Fixed-Term are significantly lower than Pay-As-You-Go. Improve your margins on committed customers while staying competitive. The longer the commitment, the better the economics.
Predictable Customer Revenue
Multi-year commitments provide stable, predictable revenue streams with upfront customer commitments. Build a sustainable service business with reliable recurring income.
Margin Control
Set your own pricing based on customer value, not on our costs. We never see what you charge your customers. Your pricing strategy, your margins, your business.
Requires a Platform License
Fixed-Term services build on the Platform License foundation (FREE for virtual, bare-metal for hardware). No additional platform cost — only customer service licensing.
Mix With Pay-As-You-Go Services
Run Fixed-Term and Pay-As-You-Go customer services side by side on the same Platform License. Offer committed pricing to enterprise customers and flexible pricing to startups — all from a single infrastructure.
Fully White-Label
Full API control: provisioning, configuration, monitoring, billing data, and even ticket systems. Your customers never see TR7 — only your professional service brand.
Fixed-Term Service Pricing
Per-customer service licensing with committed-capacity discounts
How Fixed-Term Services Work
License each customer service for a committed term of 1 month to 5 years. The customer receives a fixed service within the selected capacity and bundle throughout the term — no hourly metering.
- Built on the Platform License foundation (required)
- Per-customer service licensing (not per-tenant)
- 1 month to 5 year term options
- No hourly tracking within the selected capacity
- Mix with Pay-As-You-Go services on the same platform
Three Commercial Approaches for SPs
TR7 Service Provider licensing comes in three models. The Platform License is the foundation; per-customer Fixed-Term or PAYG service licenses are added on top.
Platform License
Multi-tenant foundation — FREE for virtual
- Multi-tenant infrastructure foundation
- FREE for virtual appliances
- White-label / branding options
- Partner portal access
Fixed-Term Service
1 month to 5 years per customer, usage within selected capacity
- 1 month to 5 year term options
- No hourly tracking within the selected capacity
- Predictable cost
- ActiveOps included for the term
PAYG Service
Use first, pay at month-end
- Hourly metering, monthly billing
- Zero commitment, no minimums
- Customer selects capacity upfront
- Maximum flexibility for growing Service Providers
Ideal Use Cases
A fit for service providers delivering committed customer services
Enterprise Customer Services
Offer multi-year committed services to enterprise customers that need guaranteed capacity and SLAs with predictable budgets.
Contract-Based Services
Match your customer contracts with committed Fixed-Term licenses — align your licensing with customer commitment periods.
Improved Service Margins
Lower per-service costs on Fixed-Term enable better margins compared to Pay-As-You-Go, especially for stable, predictable workloads.
Hybrid Service Portfolio
Offer Fixed-Term to committed customers and Pay-As-You-Go to on-demand customers — both from the same Platform License infrastructure.
Frequently Asked Questions
What is a Fixed-Term Service License?
Do I need a Platform License to sell Fixed-Term services?
How is pricing calculated for Fixed-Term services?
Can I mix Fixed-Term and Pay-As-You-Go customers on the same platform?
What happens when a Fixed-Term service expires?
How does Fixed-Term differ from Enterprise Fixed-Term licenses?
How does the white-label API work for customer services?
What margin can I expect on Fixed-Term services?
Let's Design Your Committed Service Packages Together
Plan your customer packages, term options, capacity tiers, and margin structure for the Fixed-Term service provider model — together.